At Cancestry we are committed to protecting your privacy and we promise to keep any information you share with us safe. This Privacy Policy explains how we collect, use, and store your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What information we collect
We collect different types of personal data including:

• Personal Information: Name, email, phone number, address
• Service Requests: Information about the help, information or signposting you require
• Donation Details: Payment information (processed securely by third-party payment providers)
• Communication Preferences: Your preferences for receiving updates and newsletters
• Website Usage Data: IP address, cookies, and analytics data to improve our website
• There may be times that we ask for further information, to enable us to better understand your needs as a supporter or user, or for other specific purposes. Sharing this information will always be optional.

2. How we collect your information
We may collect your information when it is given directly to us by you for example when:

• You make a donation
• You correspond with us directly e.g. over the phone, email or otherwise
• You reply to a survey or feedback questionnaire

3. How we use your information
We use your personal data for the following purposes:

• To process donations and issue receipts
• To communicate with you about our activities, campaigns, and fundraising efforts
• To manage volunteer applications and involvement
• To improve our website, resources and user experience
• To comply with legal obligations

4. Our legal grounds for processing data
We only process personal data where we have a lawful basis, including:

• Consent: When you sign up for updates or request support
• Legitimate interest: To communicate with donors and supporters or to provide and improve our charity’s services
• Legal obligation: For financial record-keeping and compliance

5. Keeping your information safe
Your privacy is important to us and we take security seriously.

• We do not sell or rent personal data to third parties.
• We may share data with trusted service providers (e.g., payment processors, email platforms) under strict data protection agreements.
• We take appropriate security measures to protect your data from unauthorized access, loss, or misuse.

6. Your rights and choices
You have control over your personal data and have the right to:

• Access, correct, or delete your personal data
• Change your communication preferences anytime
• Object to processing or request data portability
• File a complaint with the Information Commissioner’s Office (ICO) if you believe your data is not handled properly

7. Cookies & website analytics
Our website uses cookies to improve your experience. You can manage cookie preferences through your browser settings at any time. We may also use Google Analytics to track our website performance.

8. Keeping you informed.
We may update this Privacy Policy occasionally to reflect improvements in our activities. If we make significant changes, this will be communicated via our website.

If you have any questions about this Privacy Policy or would like to update your personal
details and the way we communication with you, please contact us via: Email: info@cancestry.org or phone: 020 4614 5763